Returns (Faulty goods) - If the goods were delivered 30 days ago or less, we will offer to refund or replace confirmed-faulty goods once returned as per COAST’s returns procedure. We will help to arrange a resolution under the manufacturer's warranty for items reported after the 30-day period.
Goods damaged in transit - We must be notified within 24 hours of receipt of an item damaged in transit. All of the packaging the item was shipped in should be retained, if the packaging is obviously damaged refuse the delivery or only sign for the items as 'Damaged Packaging, items not inspected'. If the packaging and goods inside are obviously severely damaged refuse the delivery entirely. Once the damaged items are received back in accordance with COAST’s returns procedure we will send a replacement product or, if this is not possible, provide a full refund. Once the goods have been delivered and signed for in good condition responsibility passes to the customer. Goods endorsed as 'received in good condition' or not notified within 24 hours as damaged cannot be guaranteed a replacement product.
Products are under no circumstances sold on a sale or return basis. Should you wish to return a product (at your own expense) and we, at COAST’s absolute discretion may agree to such, a 20% handling charge plus VAT will be levied. Such products returned must fulfil the following conditions:
1. Goods returned must be received in as new condition.
2. Goods must be returned complete including all packaging, manuals for that product. If any items are missing when received then the product is deemed incomplete.
3. The packaging of the goods must be unmarked and undamaged.
4. The goods remain the customer's responsibility during transit and until signed for by COAST.
6. If upon receipt the returned goods fail to meet the above conditions then COAST may refuse to accept the goods.
7. Any refund for the goods will be made by the same payment method and to the same card that was used to make the purchase. All refunds will be undertaken within 30 days of the return. Refunds cannot be made for postal charges incurred by the customer in returning the goods to us.